Entry Level Help Desk
Aura Technologies and Logistics Aura Technologies and Logistics Fremont, CA Fremont, CA Temporary Part-time Temp-to-hire Full-time Contract Internship Temporary Part-time Temp-to-hire Full-time Contract Internship $19 - $23 an hour $19 - $23 an hour 6 days ago 6 days ago 6 days ago Entry level Onsite Help Desk Support for an exciting MSP company Duration:
Open / Holiday / PT-FT Must have 1 year in Customer Service Experience Must have about a year in Help Desk Abilities to:
Strong communication skills with active listening skills A self-driven attitude A problem-solving attitude Remain customer-service oriented in all situations/personalities Give attention to detail Solve problems quickly Remain organized/ set priorities Note taking is vital Floorplan scheme Follow established procedures on routine work; requiring instructions only on new assignments Essential Duties:
The following duties are not meant to be all inclusive and may be changed or modified by the company at any time.
Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner Identify customers' needs, clarify information, and providing solutions Monitor tickets & workflows and in accordance to team's SLAs Create documentation where documentation is absent Need a validate CDL in CA Google Suite experience is necessary Traveling is required ( Bay Area Only ) Sniffers, Wireshark, Tcpdump, CLI, and Linux Administer VoIP Phone Sets and build partitions Utilize remote user support tools to provide support Understand basics of Windows 7, Windows 10, MAC OS, and Microsoft applications a plus Not afraid of heights Customer Service skills when at a job site Can lift 50 pounds Any networking experience a plus Must be willing to research and taking online lectures on your own time.
Training will be necessary for the 1st - 3 months.
Job Types:
Full-time, Part-time, Contract, Temporary, Temp-to-hire, Internship Pay:
$19.
00 - $23.
00 per hour Expected hours:
20 per week
Benefits:
401(k) Flexible schedule Paid time off Professional development assistance Schedule:
Day shift Monday to Friday No weekends Weekdays Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
Open / Holiday / PT-FT Must have 1 year in Customer Service Experience Must have about a year in Help Desk Abilities to:
Strong communication skills with active listening skills A self-driven attitude A problem-solving attitude Remain customer-service oriented in all situations/personalities Give attention to detail Solve problems quickly Remain organized/ set priorities Note taking is vital Floorplan scheme Follow established procedures on routine work; requiring instructions only on new assignments Essential Duties:
The following duties are not meant to be all inclusive and may be changed or modified by the company at any time.
Responsibilities:
Manage large amounts of inbound and outbound calls in a timely manner Identify customers' needs, clarify information, and providing solutions Monitor tickets & workflows and in accordance to team's SLAs Create documentation where documentation is absent Need a validate CDL in CA Google Suite experience is necessary Traveling is required ( Bay Area Only ) Sniffers, Wireshark, Tcpdump, CLI, and Linux Administer VoIP Phone Sets and build partitions Utilize remote user support tools to provide support Understand basics of Windows 7, Windows 10, MAC OS, and Microsoft applications a plus Not afraid of heights Customer Service skills when at a job site Can lift 50 pounds Any networking experience a plus Must be willing to research and taking online lectures on your own time.
Training will be necessary for the 1st - 3 months.
Job Types:
Full-time, Part-time, Contract, Temporary, Temp-to-hire, Internship Pay:
$19.
00 - $23.
00 per hour Expected hours:
20 per week
Benefits:
401(k) Flexible schedule Paid time off Professional development assistance Schedule:
Day shift Monday to Friday No weekends Weekdays Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
|
|
 | |
