FoundersCard FoundersCard New York, NY New York, NY Full-time Full-time From $80,000 a year From $80,000 a year INTRODUCTION TO FOUNDERSCARD FoundersCard is a community of over 100,000 members comprised of the world's most successful and influential entrepreneurs, innovators, and business owners.
Our Members are the Founders and CEOs of today's most innovative companies and tomorrow's most promising ventures.
Members enjoy access to frequent invitation-only networking events as well as exclusive benefits from premier travel, lifestyle, and business brands.
JOB SUMMARY FoundersCard is looking for a new Executive Assistant to join the ELITE Concierge Team.
This is a Full-Time in-office role.
In this role, you will be required to provide a high-touch, personable, and informed concierge experience for our ELITE Members.
This is including but not limited to basic troubleshooting related to Membership benefits, as well as detailed Concierge requests requiring research, third party communication, and problem solving.
ELITE Members may place a variety of requests related to luxury shopping, dining, entertainment, travel and leisure, as well as administrative and lifestyle needs/tasks.
Requests will be made through email communication, phone, or text message and are actioned by the Member Concierge in a timely manner.
The ideal applicant will possess a thorough knowledge of FoundersCard Membership, will be comfortable talking to executives as well as be comfortable planning leisure and corporate travel, events, gift purchases and will be able to handle all member requests.
We are looking for candidates with an understanding of luxury travel, fashion, retail, elevated services and operational standards, with a knack for problem solving and delivering exceptional customer service.
Responsibilities include, but not limited to:
Customer Service to ELITE Members Answer inbound calls and emails Thoroughly research and reply to ELITE Member requests including travel suggestions/accommodations, restaurant reservations, and other administrative tasks, with high sense of urgency and professionalism Ability to multi task efficiently.
You will be expected to manage multiple tasks at once, in varying stages of progress.
Also be able to switch from one task to another in a quick manner based on priority.
Continually exceed Member expectations Ability to troubleshoot and communicate across multiple platforms Proactive Sales, both to new and existing Members Overflow (backup) support to Member Services Requirements:
5
years of customer service experience (preferably in a luxury environment, hotel, executive assistance, personal assistant, etc.
) Ideally, you have a background as an executive assistant, or virtual assistant Computer and Technology savvy is a must Must be resourceful, scrappy, able to find anything online with creative solutions Excellent written and oral communication Polite and professional conduct, excellent interpersonal skills Proactive attitude with an ability to creatively solve problems quickly Independent, excellent time management and organizational skills Willing to to support other teams when needed Confident, with the ability to prioritize and meet deadlines working under pressure BENEFITS Healthcare:
Medical, Dental, and Vision benefits.
(Company contribution provided) 15 days PTO, accrued over the course of a year
other major holidays This role reports directly to the COO.
Job Type:
Full-time
Experience:
Customer Service:
5 years (Preferred Job Type:
Full-time Pay:
From $80,000.
00 per year
Benefits:
Dental insurance Health insurance Paid time off Vision insurance Schedule:
8 hour shift Monday to Friday Weekends as needed Education:
Bachelor's (Required)
Experience:
executive/virtual assistant:
3 years (Required) Ability to Commute:
New York, NY 10022 (Required) Work Location:
In person Customer Service to ELITE Members Answer inbound calls and emails Thoroughly research and reply to ELITE Member requests including travel suggestions/accommodations, restaurant reservations, and other administrative tasks, with high sense of urgency and professionalism Ability to multi task efficiently.
You will be expected to manage multiple tasks at once, in varying stages of progress.
Also be able to switch from one task to another in a quick manner based on priority.
Continually exceed Member expectations Ability to troubleshoot and communicate across multiple platforms Proactive Sales, both to new and existing Members Overflow (backup) support to Member Services 5
years of customer service experience (preferably in a luxury environment, hotel, executive assistance, personal assistant, etc.
) Ideally, you have a background as an executive assistant, or virtual assistant Computer and Technology savvy is a must Must be resourceful, scrappy, able to find anything online with creative solutions Excellent written and oral communication Polite and professional conduct, excellent interpersonal skills Proactive attitude with an ability to creatively solve problems quickly Independent, excellent time management and organizational skills Willing to to support other teams when needed Confident, with the ability to prioritize and meet deadlines working under pressure Healthcare:
Medical, Dental, and Vision benefits.
(Company contribution provided) 15 days PTO, accrued over the course of a year
other major holidays Customer Service:
5 years (Preferred Dental insurance Health insurance Paid time off Vision insurance 8 hour shift Monday to Friday Weekends as needed Bachelor's (Required) executive/virtual assistant:
3 years (Required) New York, NY 10022 (Required).
Estimated Salary: $20 to $28 per hour based on qualifications.