Customer Experience Manager
3.
2 Olympia, WA Olympia, WA Full-time Full-time $25 - $30 an hour $25 - $30 an hour 1 day ago 1 day ago 1 day ago CUSTOMER EXPERIENCE MANAGER We are seeking an experienced Customer Experience Manager to join our team.
The ideal candidate will be responsible for overseeing and managing the customer experience across various departments and services offered to customers.
The successful candidate will also be accountable for ensuring that sales goals and customer service metrics are met and exceeded.
Key
Responsibilities:
Implement and manage customer service policies and procedures across departments and services.
Maintain customer service metrics to measure the effectiveness of the customer experience and identify areas for improvement.
Including forecasted sales goals, basket size, and average transaction.
Monitor and evaluate customer feedback to ensure high levels of customer satisfaction and identify opportunities for improvement.
Develop and implement training programs for employees to improve their customer service skills and knowledge of products and services.
Build and develop a customer focused, goal-oriented sales team.
Plan and execute workshops and seminars for customers to increase product knowledge and brand awareness.
Work collaboratively with cross-functional teams to ensure seamless customer experiences across all touchpoints.
Work with the Purchasing department to help facilitate buyers' programs.
Manage and mentor the Cashier Lead to ensure they are meeting performance targets and providing excellent customer service.
Continuously assess the effectiveness of sales and customer service initiatives and recommend improvements to senior management.
Qualifications:
At least 3 years of experience in a customer service management role, preferably in a retail or hospitality environment.
Proven track record of achieving sales targets and improving customer satisfaction.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze data, identify trends, and make data-driven decisions.
Ability to work in a fast-paced environment and manage multiple priorities.
Job Type:
Full-time Pay:
$25.
00 - $30.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Shift:
8 hour shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
2 Olympia, WA Olympia, WA Full-time Full-time $25 - $30 an hour $25 - $30 an hour 1 day ago 1 day ago 1 day ago CUSTOMER EXPERIENCE MANAGER We are seeking an experienced Customer Experience Manager to join our team.
The ideal candidate will be responsible for overseeing and managing the customer experience across various departments and services offered to customers.
The successful candidate will also be accountable for ensuring that sales goals and customer service metrics are met and exceeded.
Key
Responsibilities:
Implement and manage customer service policies and procedures across departments and services.
Maintain customer service metrics to measure the effectiveness of the customer experience and identify areas for improvement.
Including forecasted sales goals, basket size, and average transaction.
Monitor and evaluate customer feedback to ensure high levels of customer satisfaction and identify opportunities for improvement.
Develop and implement training programs for employees to improve their customer service skills and knowledge of products and services.
Build and develop a customer focused, goal-oriented sales team.
Plan and execute workshops and seminars for customers to increase product knowledge and brand awareness.
Work collaboratively with cross-functional teams to ensure seamless customer experiences across all touchpoints.
Work with the Purchasing department to help facilitate buyers' programs.
Manage and mentor the Cashier Lead to ensure they are meeting performance targets and providing excellent customer service.
Continuously assess the effectiveness of sales and customer service initiatives and recommend improvements to senior management.
Qualifications:
At least 3 years of experience in a customer service management role, preferably in a retail or hospitality environment.
Proven track record of achieving sales targets and improving customer satisfaction.
Strong leadership and team management skills.
Excellent communication and interpersonal skills.
Ability to analyze data, identify trends, and make data-driven decisions.
Ability to work in a fast-paced environment and manage multiple priorities.
Job Type:
Full-time Pay:
$25.
00 - $30.
00 per hour Expected hours:
40 per week
Benefits:
401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Shift:
8 hour shift Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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